|
Having sold my last business in 1998 and serving as a president of a homeowners association, I have seen some of the problems homeowners’ associations face. I decided then to form my own HOA management company. I felt that my background in computers and technology could be put to good use in the management of HOAs. I also felt that the organized structure of these management companies could be improved upon. These companies are set up like other large companies with multiple layers of management that become inefficient due to their size. For example, in some association management companies three people will handle one bill. Since the managers have so many associations, they simply cannot stay on top of the action items or details. I decided to set up ADAM, LLC in a different organizational model, one in which a manager is able to have a true “hands-on” position. Each manager does it all. They handle calls from members, pay bills, receive payments, complete drive-through inspections for violations, send letters to correct violations, turn delinquent members over for collections, prepare for and attend board meetings and other meetings as needed, etc. This organizational structure enables the manager to get things done in an expedient manner.
The other major issue I addressed was limiting the number of associations managed by a single manager. I believe that no matter how talented a manager may be, he or she can only handle a limited number of associations. We believe that no single manager should be responsible for no more than eight associations. This small number enables both good controls for the association and avoids burn out for the manager. When you attend 17 evening meetings a month, I believe that causes burnout and turnover. We at ADAM, LLC have had virtually no turn over in managers since we began.
- Bill Maguire
|
